Return and Refund policy

At Stitch & Wear, we want you to be completely satisfied with your purchase. To ensure a fair and transparent process, we have established the following Return & Refund Policy.

Return Eligibility

Return requests can be made within 7 days of order delivery.

A return will only be accepted when there is a valid reason, such as:

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

  • Product being materially different from its description

Returns based simply on a change of mind or personal preference will not be accepted.

Unboxing Video Required

For your protection and to help us verify any issue with your order, customers are required to record a clear video while opening the package.

If you believe you have received a damaged, incorrect, or defective product, please send us:

  • Your order confirmation screenshot

  • A clear video showing the package being opened

  • Clear photos/videos showing the issue

  • Your courier slip, if applicable

These details must be sent to us via WhatsApp so that our team can review the request.

Please keep the original packaging and all product-related materials until your return request has been reviewed.

Return Process

Once your return request has been reviewed and approved by Stitch & Wear, we will provide the required return instructions.

The customer will need to send the product to the return address provided by Stitch & Wear.

Return courier charges will be paid by the customer.

The returned product must be sent in its original condition and packaging.

Product Condition

To qualify for a return, the product must:

  • Be unused and unworn

  • Be unwashed

  • Remain unstitched

  • Be returned with its original packaging

  • Have all original tags and included items intact

Products that have been used, washed, stitched, altered or otherwise damaged by the customer may not be eligible for return.

Sale Items

Products purchased during a sale or promotional offer are non-returnable and non-refundable, except in cases where the customer receives a wrong, damaged or defective product.

Exchange Policy

An exchange may be offered for an approved valid return, subject to product availability.

Exchange delivery/courier charges will be paid by the customer.

If the requested replacement product is unavailable, Stitch & Wear may offer an alternative solution.

Refund Policy

A refund will only be issued when:

  1. The return reason is valid.

  2. The return request has been approved by Stitch & Wear.

  3. The returned product has been received and inspected.

Once the refund request is approved, the refund will generally be processed within 2–3 working days.

Refunds may be issued through an appropriate available payment method such as bank transfer, Easypaisa or JazzCash.

Important Note

Stitch & Wear reserves the right to reject a return request if the provided reason does not meet our return requirements or if the product does not satisfy the return conditions described above.

Please make sure to carefully record your unboxing video, as it may be required to verify damage, missing items or incorrect products.

For any return or refund questions, please contact us through our Contact Us page.

Stitch & Wear
Discover Timeless Elegance.